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RETURNS – COOLING OFF PERIOD
In accordance with Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) you are entitled to cancel your purchase within seven (7) calendar days after date of receipt of the good(s) and obtain a full refund (excluding the courier recollection fees) within 30 calendar days thereafter. There are some exceptions to the cooling off period (Section 42.2 of the ECT Act). These exceptions include the following products in respect of which NO cooling off period shall apply: items which have been opened or have seals broken; products which by reason of their nature cannot be returned due to the fact that the security seal was tampered with and/or the product has been used.
Non-defective items must be returned in their original, un-opened packaging to be able to be returned for a refund. It is your responsibility to arrange delivery back to Let’s Go Trade.
Products which are NOT defective or damaged, but which you want to return for whatever reason, may only be returned within seven (7) calendar days of delivery, as explained above in the Cooling Off Period section. Products that are returned with missing items cannot be credited or refunded.
In both COOLING OFF PERIOD and NON-DEFECTIVE PRODUCTS, the products must be returned within seven (7) calendar days. All products must be returned to Let’s Go Trade in their original packaging. The cost of returning the products will be for your expense. Should a product be damaged while in transit to Let’s Go Trade, we will not be liable for the damage. You are responsible for packaging the item back safely for transportation to us. It is your responsibility to arrange delivery back to Let’s Go Trade.